Payment channels

Pay Central Alabama Water (successor to Birmingham Water Works Board)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official customer pages identify the Central Alabama Water/Birmingham Water Works web portal but do not name the underlying software vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-877-565-3802. The automated payment line accepts transactions of $500 or less and applies a $2.49 processing fee. Payments made before 7:00 p.m. are generally posted the next day; payments after 7:00 p.m. may post within 48 hours.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Central Alabama Water customer pages document online, phone, mail, in-person, Walmart Money Center, and PayPal payment paths but do not publish a text-to-pay keyword, SMS short code, or opt-in enrollment sequence.

Mail-in address

Central Alabama Water, P.O. Box 830269, Birmingham, AL 35283-0269. General forms and customer-relations correspondence are directed to Central Alabama Water, Attention: Customer Relations Department, 3600 1st Ave N, Birmingham, AL 35222; customers should use the P.O. Box for check or money-order remittances.

Counters, drop boxes, and office hours

The principal Customer Payment Center is 101 35th Street North, Birmingham, AL 35222. Lobby and drive-through hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; a drop box is available 24 hours and payments placed there post the next business day. Customers may also use Birmingham-area Walmart Money Centers with the CAW bill or account number, paying by cash or debit card; Walmart states a $2 transaction fee and immediate posting. Customer-care phone support is Monday through Friday, 7:00 a.m. to 6:00 p.m.

Accepted digital instruments

What you can use online

The official payment pages identify checking-account/e-check payments as free through the online portal, credit and debit cards online or by phone with the stated processing fee, online electronic payments, PayPal, and automated phone payment. The pages do not confirm Apple Pay, Google Pay, or a complete card-brand list.

2026 transaction pricing

Convenience fees

$2.49 per online credit/debit-card transaction and $2.49 for guest-payment transactions. Online checking-account payments are advertised as free. The phone-payment option also carries a $2.49 fee; Walmart separately charges $2 per payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Central Alabama Water (successor to Birmingham Water Works Board) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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