Public Water Authority
Decatur Utilities (Municipal Utilities Board of Decatur)
Serving Greater Decatur area, including Decatur and routine resale customers in Hartselle, Limestone County, Northeast Morgan County, and Trinity
Population served
Decatur Utilities’ public water-source material states that the system serves approximately 25,000 customers in all portions of Decatur and routinely provides water to the City of Hartselle, Northeast Morgan County Water District, Limestone County, and the Town of Trinity. The system therefore substantially exceeds the 3,300-person threshold; the customer count is more useful than a population conversion because it includes resale systems.
State system code
FIPS 01
Billing frequency
Monthly, for approximately 30 days of utility service. Service dates are printed on the statement. Customers may also enroll in budget billing, which averages the previous 12 months and is reevaluated every six months while actual usage remains shown on the bill.
Provider briefing
How this utility’s billing works
Decatur Utilities (Municipal Utilities Board of Decatur) operates as a public water authority serving Greater Decatur area, including Decatur and routine resale customers in Hartselle, Limestone County, Northeast Morgan County, and Trinity. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed access charge by meter size plus declining block water usage charges per 1,000 gallons. The June 2026 residential schedule lists a 5/8-inch water access charge of $15.55 and $1.6519 per 1,000 gallons for the first 10,000 gallons, then $1.5140 for the next 10,000, $1.4292 for the next 30,000, and progressively lower rates for higher blocks. Wastewater is separately charged at $30.00 per month for a 5/8-inch meter plus $3.2550 per 1,000 gallons.. Bills are generated monthly, for approximately 30 days of utility service. service dates are printed on the statement. customers may also enroll in budget billing, which averages the previous 12 months and is reevaluated every six months while actual usage remains shown on the bill., and a typical residential cost reference is Using the June 2026 5/8-inch schedule and 5,000 gallons, the illustrative water charge is about $15.55 + (5 × $1.6519) = $23.81, and the wastewater charge is about $30.00 + (5 × $3.2550) = $46.28, for an estimated combined water/wastewater subtotal of approximately $70.09 before any other utility services, taxes, or account-specific adjustments.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is billed from metered water usage at $3.2550 per 1,000 gallons plus the applicable meter-size access charge. During April–September billing, Decatur Utilities caps the wastewater portion using the customer’s average winter usage, generally November–March, to avoid charging summer lawn watering, pool filling, and car washing as sewer flow. The customer’s statement and current rate sheet control the exact seasonal cap calculation.
Meter and infrastructure notes
Decatur Utilities bills monthly for approximately 30 days and provides SmartHub account access, historical usage, and bill-management tools. The reviewed current pages do not identify a specific water-meter AMI/AMR vendor, hourly transmission interval, or route-reader schedule. The supported description is periodic utility meter reading with SmartHub digital account history and a seasonal sewer-averaging rule.
Emergency water support
Report a leak or water emergency
(256) 552-1400, option 4 during Monday–Friday 8:00 a.m.–4:30 p.m. for water leaks or quality questions; after hours use option 2. The same after-hours option is used for sanitary-sewer manhole overflows. The utility’s general customer number is 256-552-1400.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Greater Decatur area, including Decatur and routine resale customers in Hartselle, Limestone County, Northeast Morgan County, and Trinity
Decatur Utilities (Municipal Utilities Board of Decatur) is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.