Municipal Department
Huntsville Utilities
Serving Huntsville and the Huntsville Utilities water service area, with Huntsville Utilities also acting as a billing agent for the City of New Hope water and sewer service
Population served
The official utility pages do not publish a current standalone water-customer count. The system serves the Huntsville municipal area and bills certain New Hope water customers; the service area is clearly above the 3,300-person community-water-system threshold.
State system code
FIPS 01
Billing frequency
Monthly. Huntsville Utilities’ customer-care policy states that bills are issued monthly on an established billing period that may vary from 28 to 34 days. The due date is at least 15 days after the bill issue date, and a weekend or utility-holiday due date rolls to the next business day.
Provider briefing
How this utility’s billing works
Huntsville Utilities operates as a municipal department serving Huntsville and the Huntsville Utilities water service area, with Huntsville Utilities also acting as a billing agent for the City of New Hope water and sewer service. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers plus a monthly meter-size availability charge. Effective November 1, 2023, the typical 5/8-inch inside-city meter has a $14.00 monthly availability charge. Consumption is $1.70 per 1,000 gallons for the first 3,000 gallons, $3.21 for the next 3,000, $3.48 for the next 6,000, and $4.96 above 12,000 gallons; sprinkler consumption is $4.96 per 1,000 gallons. Irrigation meters and fire-line/fire-hydrant charges are separately listed.. Bills are generated monthly. huntsville utilities’ customer-care policy states that bills are issued monthly on an established billing period that may vary from 28 to 34 days. the due date is at least 15 days after the bill issue date, and a weekend or utility-holiday due date rolls to the next business day., and a typical residential cost reference is Approximately $25.52 for inside-city water at 5,000 gallons before sewer, taxes, or other services: $14.00 availability charge, $5.10 for the first 3,000 gallons, and $6.42 for the next 2,000. The City of Huntsville’s sewer rate page lists $5.83 per 1,000 gallons for a single-family home with one water meter, producing an illustrative combined water-and-sewer total of approximately $54.67 at 5,000 gallons.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The City of Huntsville Water Pollution Control department bills sewer from the same water-consumption figures measured by the Huntsville Utilities water meter. The published single-family rate is $5.83 per 1,000 gallons as of September 1, 2025; single-family homes with two meters, commercial accounts, and multifamily accounts are listed at $6.86 per 1,000 gallons. The official calculation is consumption-based and does not use a winter-average formula on the reviewed page.
Meter and infrastructure notes
Huntsville Utilities bills from water-meter consumption and normally issues monthly bills on 28- to 34-day billing periods. The policy permits estimated bills when staff cannot access the meter, a meter error occurs, weather interferes, the utility elects to read less frequently, or tampering is suspected; later readings trigger an adjustment if the estimate was wrong. The public pages do not identify the installed AMI/AMR technology, transmission interval, or neighborhood read calendar.
Emergency water support
Report a leak or water emergency
256-535-4448 for electric, gas, or water service outages and urgent service problems. The main utilities/customer-service number is 256-535-1200. The reviewed contact page does not label a separate 24/7 water-only leak hotline, but it directs water-outage calls to 256-535-4448.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Huntsville and the Huntsville Utilities water service area, with Huntsville Utilities also acting as a billing agent for the City of New Hope water and sewer service
Huntsville Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.