Municipal Department
Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage
Serving Anchorage Municipality, including Anchorage, Eagle River, Chugiak, Peters Creek, and Girdwood within AWWU's certificated service areas
Population served
AWWU publicly reports service to nearly 50,000 residences throughout the Municipality, including portions of the lower Hillside. A current official total population figure was not published on the customer pages reviewed; that residence base represents an estimated roughly 120,000-250,000 residents depending on occupancy and commercial-account inclusion.
State system code
FIPS 02
Billing frequency
Monthly. AWWU says bills are prepared monthly, and water and sewer meters are read on or about the same date each month when the account is metered. Single-family unmetered accounts still receive a monthly statement based on the applicable flat recurring charges.
Provider briefing
How this utility’s billing works
Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage operates as a municipal department serving Anchorage Municipality, including Anchorage, Eagle River, Chugiak, Peters Creek, and Girdwood within AWWU's certificated service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Primarily uniform recurring charges rather than increasing usage blocks. A 2026 single-family residential account is unmetered and charged a monthly customer charge, unmetered usage charge, fire-protection charge, and Regulatory Cost Charge. Multi-family and commercial accounts are metered and use uniform per-1,000-gallon charges, with meter-size charges and commercial wastewater strength classifications; the published schedule does not show seasonal tiers or drought surcharges.. Bills are generated monthly. awwu says bills are prepared monthly, and water and sewer meters are read on or about the same date each month when the account is metered. single-family unmetered accounts still receive a monthly statement based on the applicable flat recurring charges., and a typical residential cost reference is For a typical single-family residential account, usage from 5,000-7,000 gallons does not change the bill because AWWU does not meter single-family homes. Under the current 2026 schedule, the listed monthly water total is approximately $68.98 and wastewater total approximately $60.82, for a combined recurring estimate of $129.80 before any special assessment, delinquency charge, or optional Coins Can Count donation. Actual billing can differ by service class, fire-protection applicability, and approved surcharge updates.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
AWWU bills water and wastewater together when both services are provided. For a single-family dwelling, wastewater is an unmetered monthly recurring charge rather than a percentage of measured indoor intake: the current schedule lists an ASU customer charge of $11.51, unmetered residential wastewater usage charge of $48.75, and RCC component of about $0.56. Multi-family and commercial accounts are metered; residential wastewater is charged per 1,000 gallons, while commercial wastewater is classified by low, medium, or high wastewater strength. No winter-average sewer formula is published for the standard Anchorage single-family account.
Meter and infrastructure notes
Single-family residences are intentionally unmetered under Municipality of Anchorage policy, so their monthly bills use fixed recurring charges. AWWU requires meters for residential structures with four or more units and for commercial buildings. Metered accounts are normally read monthly on or about the same date; AWWU may estimate when a meter or remote-reading device is inoperable, inaccessible, or weather prevents an actual read. The public pages reviewed do not specify a universal AMR-versus-AMI vendor or hourly telemetry schedule.
Emergency water support
Report a leak or water emergency
(907) 564-2762, AWWU's published 24-hour emergency number for water or sewer emergencies, main breaks, backups, and urgent service problems. General Customer Service is (907) 564-2700 during normal business operations; AWWU asks customers to speak by phone so crews can respond effectively.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Anchorage Municipality, including Anchorage, Eagle River, Chugiak, Peters Creek, and Girdwood within AWWU's certificated service areas
Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.