Payment channels

Pay Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as KUBRA, through KUBRA EZ-PAY for one-time payments and the KUBRA-backed My Account platform branded at awwuaccount.idoxs.net.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(907) 564-2700 or toll-free (866) 650-2700. AWWU states that both numbers support 24-hour automated payment by MasterCard, Visa, or electronic check through its interactive voice response system.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . AWWU's current payment instructions list the KUBRA web portal, 24-hour telephone payment, automatic bank draft, mailed payment, lobby service, and a 24-hour drop box, but do not publish an AWWU-specific SMS keyword, short code, or text-to-pay enrollment workflow. KUBRA can support SMS in some configurations, but availability for AWWU was not verified.

Mail-in address

AWWU, P.O. Box 196626, Anchorage, AK 99519-6626. AWWU advises customers to use the pre-addressed envelope included with the bill or this lockbox address; payment instructions should accompany a check or money order and customers should allow posting time.

Counters, drop boxes, and office hours

The principal customer-service and payment location is AWWU, 3000 Arctic Boulevard, Anchorage, AK 99503-3813. Customer-service phone lines and the lobby are open Monday-Friday, 8:30 a.m.-4:30 p.m.; on the first and third Wednesday of each month the opening is delayed until 9:00 a.m. A drop box east of the Utility entrance is available 24 hours a day. AWWU states that payments or documents received after 2:30 p.m. are processed the next business day. The reviewed public page does not publish a full counter-by-counter accepted-instrument schedule, so customers should confirm whether a particular in-person transaction is cash, check, money order, card, or account-specific before visiting.

Accepted digital instruments

What you can use online

AWWU's published phone-payment instructions accept MasterCard, Visa, and electronic check through IVR. The KUBRA online service supports card and bank-account payment where enabled, and the AWWU My Account portal supports automatic or manual payments and a stored payment wallet. AWWU also offers a bank-draft agreement for recurring electronic bank transfers. Apple Pay and Google Pay are not identified in the current AWWU materials reviewed.

2026 transaction pricing

Convenience fees

AWWU's registered My Account page advertises paying without a fee. The separate KUBRA EZ-PAY one-time-payment page does not display a fixed amount until an account lookup and checkout review; KUBRA's terms state that any applicable service fee is disclosed before final authorization. No universal 2026 flat dollar fee or percentage was publicly posted on the AWWU pages reviewed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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