Notice and timing
How delinquency is handled
Grace period after the due date
3 days after the bill’s due date before the late-payment charge is assessed. The regular bill is due 21 days after issuance; the City’s current bond disclosure says that if payment is not received within three days after the due date, a late charge is assessed.
Late-fee calculation
Under City Code §37-88 as summarized in the City’s payment notice and bill guide, if any portion of the bill is unpaid by the due date, a 3% late fee is charged on the total unpaid balance. The City Council has permanently stopped charging additional late fees to single-family residential customers after water service has been placed on low-flow or shut-off, but the existing balance and applicable service/restoration charges remain due.
Disconnection timeline
The published progression is: bill issued; regular payment due 21 days later; if the balance remains unpaid three days after the due date, the late charge is assessed; the City sends one notice of nonpayment stating that service is subject to termination; if the total amount due is not paid within 10 days from the date of that notice, the process to discontinue service begins. The public disclosure does not state a single fixed calendar day from the original due date for the physical turn-off because the notice date controls the final 10-day period. Phoenix may first place service on a low-flow device; once service has progressed to full shut-off, the customer must pay the full balance for restoration.