Payment channels

Pay CITY OF FAIRFIELD

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SilverBlaze / MyFMU. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(866) 207-6045; have the account number and payment method ready.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No current text-to-pay keyword or enrollment sequence was published.

Mail-in address

City of Fairfield, 1000 Webster Street, Fairfield, CA 94533. Customers are instructed to use the envelope provided with the bill; check payments may also go in the blue Fairfield Municipal Utility drop box.

Counters, drop boxes, and office hours

City Hall/Utilities, 1000 Webster Street, Fairfield, CA 94533; the published Utilities office schedule is Monday-Friday 8:00 a.m.-5:30 p.m., with every other Friday closed under the City’s 9/80 schedule. A City Hall payment kiosk (JACK) is open 24/7 and posts payments immediately. A blue water-payment drop box is in the Webster Street parking lot in front of the Police building; payments before 7:00 a.m. post the same business day. Cash payments must not be placed in the drop box. Cash can also be paid at participating 7-Eleven/CVS locations, where a convenience fee is added.

Accepted digital instruments

What you can use online

The MyFMU/SilverBlaze portal supports online payment, autopay, and paperless billing. Credit-card payments are accepted at the City Hall kiosk; phone payment requires a card or other accepted payment method. The public instructions do not list card brands or digital wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For the City Hall kiosk and online portal; third-party 7-Eleven/CVS cash payments add a convenience fee. The reviewed page did not state a current online card surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by CITY OF FAIRFIELD and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →