Municipal Department
City of Garden Grove Water Services Division
Serving City of Garden Grove
Population served
174,226 residents served by active CWS CA3010062, with 32,054 residential meter connections listed by California Drinking Water Watch; the registry identifies CITY OF GARDEN GROVE as an active community water system in Orange County.
State system code
FIPS 06
Billing frequency
Every two months (bi-monthly), unless the City Council establishes another frequency.
Provider briefing
How this utility’s billing works
City of Garden Grove Water Services Division operates as a municipal department serving City of Garden Grove. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers with three billed components: a bi-monthly minimum service charge based on meter size, a meter-size capital-improvement charge, and a commodity delivery charge based on usage. For 2026, a 5/8 x 3/4-inch meter has a $40.47 bi-monthly minimum charge and an $8.43 bi-monthly capital-improvement charge; Tier 1 commodity usage is $4.09 per HCF through 33 HCF and Tier 2 is $6.10 per HCF above that threshold. Annual pass-through adjustments may be made for wholesale-water and replenishment-assessment costs.. Bills are generated every two months (bi-monthly), unless the city council establishes another frequency., and a typical residential cost reference is Approximately $69.44 per month for water-only service under the City’s published 2026 example of a 5/8 x 3/4-inch meter using 22 HCF per bi-monthly bill: $40.47 minimum + $8.43 capital charge + 22 × $4.09 Tier 1 commodity = $138.88 every two months, before any separate sewer-maintenance, other utility, conservation, or account charges. The City’s 2026 notice uses 22 HCF as its average-residential example and reports the water-bill impact on a bi-monthly basis.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Garden Grove’s sewer maintenance fee is shown as a separate line and is placed in a separate fund for repair and upkeep of sewer lines. The Garden Grove Sanitary District is responsible for sewer utilities, while the City Water Services Division maintains the sewer system and the Orange County Sanitation District performs wastewater treatment. The current public pages reviewed do not publish a residential winter-average formula or a water-consumption percentage for the sewer fee, so the exact 2026 sewer amount must be confirmed from the bill or with Water Billing.
Meter and infrastructure notes
The City uses metered service and describes routine staff meter-reading and field checks. Its public FAQ and recent administrative appeal materials refer to a digital meter and a low-flow indicator that staff can observe during a high-bill investigation. The current public materials do not identify the AMI/AMR vendor, hourly transmission interval, or a complete neighborhood reading calendar; bills are issued bi-monthly.
Emergency water support
Report a leak or water emergency
For water emergencies during business hours call (714) 741-5395. After business hours, call (714) 741-5704; the City states that this number is answered by the Police Department for water emergencies outside regular hours. Water Billing account questions use (714) 741-5078.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Garden Grove
City of Garden Grove Water Services Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.