Municipal Department
City of Industry Waterworks System (Industry Public Utilities Waterworks System)
Serving City of Industry Waterworks System service area, including portions of the City of Industry and the unincorporated Avocado Heights area in Los Angeles County; active PWS CA1910029
Population served
6,158 people served by active community water system CA1910029 according to California Drinking Water Watch. The registry lists approximately 1,506 residential connections, 330 commercial connections, one industrial connection, and 23 agricultural connections. The City owns the waterworks system and La Puente Valley County Water District maintains, operates, and manages it under the City's operating arrangement; this is separate from the City's electric IPU billing operation and from the other five water purveyors serving different Industry parcels.
State system code
FIPS 06
Billing frequency
Bi-monthly. The residential discontinuation policy states that water bills are rendered every two months unless a rate schedule provides otherwise, are due on presentation, and become overdue and subject to discontinuation if unpaid within 60 days from the invoice date. Meter readings are taken at regular intervals for opening, closing, special, and periodic bills.
Provider briefing
How this utility’s billing works
City of Industry Waterworks System (Industry Public Utilities Waterworks System) operates as a municipal department serving City of Industry Waterworks System service area, including portions of the City of Industry and the unincorporated Avocado Heights area in Los Angeles County; active PWS CA1910029. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Two-part, metered increasing-block structure. The City of Industry Waterworks System charges a fixed bimonthly meter service charge by meter size plus volumetric CCF usage. For FY 2026, the adopted rate-study schedule shows single-family Tier 1 of 0–26 HCF and Tier 2 above 26 HCF, with separate Zone 1 and Zone 2 volumetric prices; commercial, multifamily, and irrigation accounts use a uniform volumetric rate. One HCF/CCF is approximately 748 gallons. The FY 2026 study lists 5/8-inch fixed charge $71.17 bimonthly, residential Tier 1 $3.38 per HCF in Zone 1 or $3.95 in Zone 2, and Tier 2 $4.56 or $5.13; confirm the current bill for any later adopted adjustment.. Bills are generated bi-monthly. the residential discontinuation policy states that water bills are rendered every two months unless a rate schedule provides otherwise, are due on presentation, and become overdue and subject to discontinuation if unpaid within 60 days from the invoice date. meter readings are taken at regular intervals for opening, closing, special, and periodic bills., and a typical residential cost reference is Approximately $58–$73 per month for water only for a typical 5/8-inch single-family meter using 5,000–7,000 gallons, based on the published FY 2026 study: $71.17 bimonthly fixed charge (about $35.59 monthly) plus 6.68–9.36 HCF at the Tier 1 rate of $3.38–$3.95 per HCF. The resulting range is about $58.16–$72.58 before taxes, special charges, or later adopted changes; Zone 1/Zone 2 assignment and the bill's actual usage control. Sewer and other services are excluded.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The City of Industry Waterworks System record and rate study describe potable-water billing only. No residential sewer or wastewater formula, winter average, sewer percentage, or combined utility charge is published in the reviewed water materials. A property may have a separate sanitation or other service provider, so the water CCF charge must not be treated as including sewer.
Meter and infrastructure notes
The SB 998 policy states that meters are read at regular intervals for periodic, opening, closing, and special bills and that bills show current and previous readings, units, date, and service days. The rate study describes approximately 34.4 miles of mains, one active groundwater well, five booster pump stations, two pressure zones, and three reservoirs, but does not identify an AMI/AMR vendor, hourly radio transmission, or customer-facing smart-meter telemetry. The documented method is regular route meter reading with bi-monthly billing; any advanced-meter capability must be confirmed for the individual premise.
Emergency water support
Report a leak or water emergency
(626) 336-1307 is the published Industry Public Utilities Waterworks emergency and customer-support number. The waterworks page instructs customers to use it for water emergencies, leaks, breaks, outages, and water-service assistance. The page does not publish a separate 24/7 after-hours number, so callers should use the same line and call 911 for an immediate life-safety emergency.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Industry Waterworks System service area, including portions of the City of Industry and the unincorporated Avocado Heights area in Los Angeles County; active PWS CA1910029
City of Industry Waterworks System (Industry Public Utilities Waterworks System) is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.