Payment channels

Pay City of La Habra Water Billing / Water-Sewer Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Springbrook CivicPay Online / Merchant Transact (the live portal footer is Copyright 2026 Springbrook and provides registered login plus one-time payment).. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. As a published automated payment IVR. Water Billing customer service is 562-383-4070; the City’s online portal is the published self-service payment channel and does not advertise a telephone card-payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . La Habra’s current portal and payment pages publish registered online payment, one-time online payment, AutoPay, paperless billing, checking-account payment, and conventional mail/in-person options, but no SMS short code, text keyword, or text-to-pay enrollment workflow.

Mail-in address

City of La Habra, P.O. Box 511799, Los Angeles, CA 90051-1777. The live CivicPay portal warns that, effective April 20, 2026, the former Pasadena lockbox is inactive and checks sent there are returned; bank bill-pay customers must manually enter the new address because the City is not connected to bank auto-population systems. Include the account number and bill information so the payment posts correctly.

Counters, drop boxes, and office hours

Water Billing and the cashier are at City Hall, 110 East La Habra Boulevard, La Habra, CA 90631. Customer-service hours are Monday–Thursday 7:30 a.m.–6:00 p.m. and alternate Fridays 7:30 a.m.–4:30 p.m., except City holidays; City Hall is closed every other Friday. Customers establishing service must apply in person with identification, proof of legal possession, required account information, and payment. The City’s payment materials identify a drop box outside City Hall and conventional check/cash handling, but do not publish a separate staffed satellite payment center or a complete counter-specific card-acceptance schedule. The portal’s 2026 service notice is the controlling source for mailed lockbox payments.

Accepted digital instruments

What you can use online

The City’s official online-payment page and CivicPay portal support one-time or automatic payments by credit card or checking account. The portal displays Visa, Mastercard, and Discover logos and supports registered AutoPay and paperless billing. The reviewed City materials do not confirm ACH terminology beyond checking-account payment and do not state that Apple Pay or Google Pay are accepted.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. As a separately published 2026 online convenience-fee amount. La Habra’s live CivicPay login and current online-payment page explain the available credit-card and checking-account methods but do not disclose a flat fee, percentage surcharge, or wallet fee in the reviewed public text. Customers should inspect the portal’s final confirmation screen before submission; the City’s adopted fee schedule publishes utility rates and delinquency charges but no Paymentus-style electronic-payment surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of La Habra Water Billing / Water-Sewer Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →