Municipal Department
City of Pomona Water Resources Department / Utility Billing
Serving City of Pomona municipal water service area, Los Angeles County; active CWS PWS CA1910126
Population served
151,713 people served by active PWS CA1910126 according to California SDWIS, with approximately 26,624 residential, 3,307 commercial, and 241 industrial metered records. Pomona’s system uses groundwater wells, tunnel wells, treated imported water, and the Pedley filtration plant.
State system code
FIPS 06
Billing frequency
Bi-monthly. Pomona’s utility application and rate materials describe a bi-monthly billing cycle; Water Meter Readers read customer meters every other month.
Provider briefing
How this utility’s billing works
City of Pomona Water Resources Department / Utility Billing operates as a municipal department serving City of Pomona municipal water service area, Los Angeles County; active CWS PWS CA1910126. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered municipal rates with fixed meter/service charges, usage charges by CCF, utility tax and other City fees. One billed unit is 100 cubic feet or 748 gallons; the current Water Rates page and rate resolution control the tier and meter-size amounts.. Bills are generated bi-monthly. pomona’s utility application and rate materials describe a bi-monthly billing cycle; water meter readers read customer meters every other month., and a typical residential cost reference is A dedicated this detail was not publicly posted. As an exact 2026 water-only bill from the accessible page text. Convert 5,000–7,000 gallons to approximately 6.68–9.36 CCF, apply Pomona’s current bi-monthly meter and commodity rates, then divide by two for a monthly equivalent; the combined bill may also include sewer, trash, taxes, and delinquency-related lines.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Pomona bills water and sewer through its utility account and publishes separate Sewer Rates. The reviewed pages do not expose a winter-average formula; the sewer schedule should be applied separately from water consumption and the current bill controls the account’s sewer charges.
Meter and infrastructure notes
Pomona’s Water Meter Readers read customer meters every other month, and the City bills one unit as 100 cubic feet or 748 gallons. The reviewed pages do not identify a universal AMI/AMR vendor or hourly telemetry; the documented method is bi-monthly route meter reading with customer self-monitoring for leaks.
Emergency water support
Report a leak or water emergency
During Monday–Thursday utility hours, call Customer Service at (909) 620-2241 for water main breaks, leaks, meter leaks, pressure, and sewer emergencies. Water Resources lists after-hours/emergency service at (909) 622-1241, with Police Dispatch handling evenings, weekends, Fridays, and holidays.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Pomona municipal water service area, Los Angeles County; active CWS PWS CA1910126
City of Pomona Water Resources Department / Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.