Independent U.S. water utility directory · 2026 edition
Water LedgerU.S. utility directorySearch directory
← Back to utility profile

Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

Utility account applications state that bi-monthly bills are due and payable 21 days from the bill date. Pomona’s fee material identifies a delinquency charge beginning 20 days after the bill is issued, with a 48-hour notification charge before disconnection.

Late-fee calculation

Pomona’s published fee materials identify a delinquency charge after the day-20 point, a $47.60 48-hour notification charge, a $51.40 disconnect order, a $51.40 restoration order, an $86.40 after-hours/weekend/holiday service call, and a $25 returned-check fee. Utility tax and account-specific water/sewer charges may also apply.

Disconnection timeline

Day 0 is the bi-monthly bill date. The account is due at day 21, with delinquency action beginning around day 20 under the City fee sheet. A 48-hour notification precedes the disconnect order; if payment is not received, the City can issue the $51.40 disconnect order. Restoration requires full payment of the bill and associated charges, with an additional after-hours service charge when applicable.

Statutory warning protocol

What notice should you expect?

Pomona publishes a residential SB 998 policy and a utility disconnection notice. The fee schedule identifies a 48-hour notification charge, and the utility billing page directs customers to written policy, payment arrangements, and review procedures. During regular hours call (909) 620-2241; evenings, weekends including Fridays, and holidays use Police Dispatch at (909) 622-1241 for emergencies.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Pomona’s fee material lists a $51.40 restoration order and an $86.40 service call for after-hours, weekends, or holidays. The customer must pay the full delinquent bill and associated charges; current utility tax, returned-check, lock, and meter-related charges may also apply.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from City of Pomona Water Resources Department / Utility Billing should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

Open payment methods →Review leak relief →