Municipal Department
City of Redwood City Water Utility / Public Works Services
Serving Redwood City and portions of San Carlos, Woodside, and unincorporated San Mateo County
Population served
92,819 people (EPA queue estimate for City of Redwood City public water system; the City reports more than 24,000 water customers across its service area)
State system code
FIPS 06
Billing frequency
Residential customers are billed bimonthly, every other month; commercial customers are billed monthly. Bills are due upon receipt and considered delinquent after 30 days.
Provider briefing
How this utility’s billing works
City of Redwood City Water Utility / Public Works Services operates as a municipal department serving Redwood City and portions of San Carlos, Woodside, and unincorporated San Mateo County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform volumetric water-use charge by CCF (one water unit equals 748 gallons) plus a meter/service charge. The current 2026 schedule lists a single-family bimonthly service charge of $92.38 ($46.19 monthly equivalent) and $9.18 per CCF for all water use; multifamily and commercial service charges vary by meter size. Current water rates were approved effective January 1, 2026, with additional approved increases in 2027 and 2028.. Bills are generated residential customers are billed bimonthly, every other month; commercial customers are billed monthly. bills are due upon receipt and considered delinquent after 30 days., and a typical residential cost reference is For a single-family account using 7,000 gallons monthly (about 9.36 CCF), the current 2026 water estimate is about $89.15 per month: $46.19 monthly service charge plus roughly $85.91 usage. Adding the current single-family sewer fixed charge of $104.58 monthly gives an approximate water-and-sewer total of $193.73 before solid waste, taxes, or county-billed sewer exceptions. Some residents receive sewer service from San Mateo County and may see it on the property-tax bill instead.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Redwood City lists a single-family residential sewer fixed-account charge of $104.58 per month and a multifamily fixed charge of $81.65 per dwelling unit per month. Commercial accounts have a $17.48 monthly account charge plus flow-based class rates from $8.77 to $29.54 per HCF. Certain residents are serviced by San Mateo County and pay sewer on the county tax roll rather than the City utility bill; therefore the correct sewer relationship depends on parcel/provider classification rather than a universal percentage of water use.
Meter and infrastructure notes
Redwood City has been replacing its metering infrastructure with Advanced Metering Infrastructure since 2008. AMI meters transmit readings to strategically placed collectors, and the City offers Dropcountr/myWater access to daily and hourly trends, burst/continuous-flow leak alerts, and water-budget information. The City also maintains manual meters, which customers can inspect directly; residential billing remains on a bimonthly cycle.
Emergency water support
Report a leak or water emergency
Public Works emergency line: 650-780-7190. For water leaks, low pressure, dirty water, or service issues, the City lists 650-780-7464; weekday Public Works hours are 7:00 a.m.-4:00 p.m. Water meter inquiries use 650-780-7480.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Redwood City and portions of San Carlos, Woodside, and unincorporated San Mateo County
City of Redwood City Water Utility / Public Works Services is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.