Payment channels

Pay City of Redwood City Water Utility / Public Works Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as OnlineBiller. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

888-703-9185, available 24/7 for credit-card or checking-account payments. General billing and turn-on/turn-off inquiries use 650-780-7210, 650-780-7211, or 650-780-7212 during weekday customer-service hours.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The City promotes OnlineBiller, automated telephone payment, PayNearMe, and the Dropcountr usage-alert app, but the reviewed current pages do not publish a text-to-pay keyword or SMS enrollment procedure.

Mail-in address

Checks may be mailed to the City's lockbox at City of Redwood City, P.O. Box 841201, Los Angeles, CA 90084-1201. Utility-service applications and account-start correspondence use City of Redwood City, P.O. Box 3629, Redwood City, CA 94063; Revenue Services is at 1017 Middlefield Road, Redwood City, CA 94063.

Counters, drop boxes, and office hours

Revenue Services is at 1017 Middlefield Road, Redwood City, CA 94063, with current phone customer-service hours Monday-Friday, 9:00 a.m.-4:00 p.m.; the utility page states the front counter is currently closed. The City also advertises PayNearMe cash payment at participating 7-Eleven stores 24/7, with a $2.99 convenience fee. Public Works Services is at 1400 Broadway Street, Redwood City, CA 94063, generally Monday-Friday, 7:00 a.m.-4:00 p.m. for water-service issues. Counter payment instruments are not fully enumerated on the reviewed page.

Accepted digital instruments

What you can use online

OnlineBiller and the automated telephone system accept credit card or checking-account payments. The City also provides PayNearMe cash payments at 7-Eleven stores; Apple Pay, Google Pay, and named card brands are not identified in the reviewed public instructions.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For OnlineBiller and the automated phone system on the current public page. PayNearMe cash payment has a published $2.99 convenience fee per transaction; the City does not publish a separate 2026 OnlineBiller card or e-check surcharge in the reviewed material.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Redwood City Water Utility / Public Works Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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