Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Log into the Roseville Customer Self Service portal at https://roseville.ca.us/billpay, open the left-hand Pay-by-Text menu, select the notification preference, enter the phone number, and choose Save Changes. The City does not publish a separate SMS keyword or short code; the portal enrollment controls the text notifications and payment workflow.
Mail-in address
The current public payment page directs customers to the City’s mail payment channel and account bill instructions but does not display a standalone 2026 remittance address in the page text. Customers should use the address printed on the current City bill, include the account number and payment stub, and allow enough time for receipt before the due date; past-due accounts should be handled through Customer Care at 916-774-5300.
Counters, drop boxes, and office hours
Utilities Customer Care, 116 South Grant Street, Suite 100, Roseville, CA 95678, open Monday through Friday, 8:00 a.m. to 5:00 p.m.; closed weekends. The City provides a drive-up payment box on East Washington between Vernon Street and Atlantic Street and a walk-up box near the Customer Care center on the walkway from the parking garage. In-person payment accepts check, Visa, MasterCard, Discover, money order, or cash with no fee. Payments received after 4:00 p.m. in the drop boxes post the next business day.