Municipal Department
City of Santa Clara Water & Sewer Utilities
Serving Santa Clara
Population served
130,746
State system code
FIPS 06
Billing frequency
Monthly; the City’s bill-payment materials and monthly utility bill inserts indicate recurring monthly utility billing.
Provider briefing
How this utility’s billing works
City of Santa Clara Water & Sewer Utilities operates as a municipal department serving Santa Clara. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform volumetric rate plus a meter-size minimum. Effective July 1, 2026, potable water is $11.09 per HCF (748 gallons), with a 5/8 x 3/4-inch minimum monthly charge of $29.78 and higher minimums for larger meters; there are no published increasing residential block tiers on the current general schedule.. Bills are generated monthly; the city’s bill-payment materials and monthly utility bill inserts indicate recurring monthly utility billing., and a typical residential cost reference is For a typical 5/8 x 3/4-inch residential meter, the published minimum water charge is $29.78 per month and the single-family sewer charge is $64.46, for an indicative $94.24 water-plus-sewer total before other City utility services and subject to the minimum-charge allowance and actual HCF usage.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Single-family residential sewer is a flat $64.46 per month effective July 1, 2026; multifamily sewer is $58.26 per dwelling unit. Commercial and industrial sewage is calculated by customer class using HCF and a fixed percentage of metered water use or another method approved by the Director. The residential schedule therefore does not use a winter-average clean-water formula.
Meter and infrastructure notes
The City requires metered potable service and states that customers who do not provide a required monthly meter reading may be charged the monthly minimum. The reviewed pages do not identify the meter communications technology as AMI/AMR or publish a universal automated transmission schedule.
Emergency water support
Report a leak or water emergency
(408) 615-5640 after hours for Water & Sewer Utilities emergencies; the department’s general engineering/contact number is (408) 615-2000 and office hours are Monday-Friday 8:00 a.m.-5:00 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Santa Clara
City of Santa Clara Water & Sewer Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.