Payment channels

Pay City of Santa Clara Water & Sewer Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s public My Utilities Account login page does not identify the payment processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(408) 615-2300; the City publishes this number for credit-card utility payments anytime day or night, but the page does not separately label an IVR vendor.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed City payment pages do not publish a current text-to-pay keyword or enrollment sequence. Paymentus SMS terms are linked by some third-party portal pages, but a City-specific opt-in instruction was not exposed.

Mail-in address

City of Santa Clara Municipal Utilities, P.O. Box 49067, San Jose, CA 95161-9067. Checks and money orders should be payable to the City of Santa Clara.

Counters, drop boxes, and office hours

Payments are accepted at the Municipal Service counter on the upper level of City Hall’s west wing, 1500 Warburton Avenue, Santa Clara, CA 95050, Monday-Friday 8:00 a.m.-5:00 p.m. Cash, check, money order, credit, and debit card are accepted. A drop box is in the small City Hall parking lot at the Warburton and Lincoln corner; envelopes are collected once daily around 8:00 a.m., and cash must not be left in the box. The City also publishes a drive-through window at 1500 Warburton Avenue during the same weekday hours.

Accepted digital instruments

What you can use online

Visa, MasterCard, American Express, and Discover by phone or online credit-card payment; checking/savings account direct payment, ACH enrollment, automatic credit-card or bank plans, and home-bank bill pay are also available.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed City payment pages describe online and phone payment methods but do not state the current 2026 card or ACH convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Santa Clara Water & Sewer Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →