Payment channels

Pay Cucamonga Valley Water District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud for online, guest, one-time, autopay, paperless-billing, and Pay by Text functions; CVWD’s separate Water Monitor Portal is for usage monitoring rather than payment.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-654-2893 (855-654-CVWD), the District’s published phone-payment/customer-service number. The current pages do not state whether the phone path is fully automated for every account type.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

CVWD’s InvoiceCloud portal explicitly supports Pay by Text. A customer registers or signs in through the official Your Account page, verifies the utility account, adds a mobile number, and follows InvoiceCloud’s enrollment and consent prompts; the feature can then send a payment prompt or link to the enrolled phone. CVWD does not publish a fixed keyword or SMS short code in the reviewed 2026 page, so the live InvoiceCloud prompts control. The customer must still review the bill and authorize each payment unless a separate autopay enrollment is selected.

Mail-in address

Cucamonga Valley Water District, P.O. Box 638, Rancho Cucamonga, CA 91729-00638. The District’s CAP application and official forms publish this payment/correspondence address; customers should use the return address on the current statement when it differs.

Counters, drop boxes, and office hours

Cucamonga Valley Water District, 10440 Ashford Street, Rancho Cucamonga, CA 91730-2799. Customer-service hours are Monday through Thursday, 7:00 a.m.–6:00 p.m.; the District is closed Fridays on the current customer pages. In-person service establishment, account assistance, payment support, and application submissions are handled through the District office. The reviewed 2026 pages do not list a public cashier counter, drop box, or accepted in-person instrument list, so customers should confirm before arriving.

Accepted digital instruments

What you can use online

InvoiceCloud provides one-time payments, recurring autopay, online account payment, paperless billing, and Pay by Text. CVWD separately offers E-Z Pay Direct Debit from a checking account at no cost; its authorization process requires a form and voided check, and funds are generally drafted about 15 days after the billing date. The reviewed pages confirm Visa, Mastercard, and Discover for construction-meter phone payments, but do not state the complete current consumer card-brand list; use the InvoiceCloud checkout options for ordinary accounts.

2026 transaction pricing

Convenience fees

CVWD’s current FAQ states that the District does not charge a fee for its payment options, including E-Z Pay, while the InvoiceCloud portal may show any processor disclosure at checkout. The reviewed 2026 pages do not publish a separate card, ACH, or Pay by Text surcharge, so the customer should rely on the final official checkout screen.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Cucamonga Valley Water District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →