Notice and timing
How delinquency is handled
Grace period after the due date
A dedicated this detail was not publicly posted. As a universal ordinary-bill grace period in the reviewed public pages. CVWD’s residential shutoff policy requires the account to be delinquent for at least 60 days before it is eligible for disconnection. The District’s online payment FAQ warns that a payment can appear immediately in the portal but take 2–5 days to post to the CVWD account, so customers should pay before the printed due date and not rely on same-day initiation.
Late-fee calculation
The reviewed 2026 public pages confirm that CVWD assesses delinquent, extension, termination-notice, reconnection, meter-testing, and related customer-service charges under its District Code, but do not expose one current universal late percentage or fixed late amount. An extension after a disconnection notice can carry an extension fee, and accounts with four or more bills outstanding are not eligible for that extension. Customers should use the amount printed on the delinquency notice and current code schedule.
Disconnection timeline
Day 0 is the printed monthly bill due date. Once a residential account becomes delinquent, CVWD cannot disconnect it for nonpayment until at least 60 days of delinquency have elapsed and the Water Shutoff Protection Act notice process is complete. After a disconnection notice is delivered, a discretionary extension may run no more than seven days past the notice’s final due date; a discretionary installment plan may amortize the past-due amount over no more than 12 months. Failure to meet the extension or plan can lead to discontinuation.