Payment channels

Pay CASTLE ROCK TOWN OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Castle Rock Water secure billing portal; the Town does not name the underlying software vendor on its current public payment pages.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-519-1806, secure automated phone payment available 24/7.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Pay-By-Text is available through the secure online account. Customers create/sign in to the Castle Rock Water portal, add a payment method, and follow the portal’s Pay-By-Text enrollment prompts; no public keyword is published.

Mail-in address

Castle Rock Water, 175 Kellogg Court, Building 171, Castle Rock, CO 80109. The Town’s payment page identifies this as the office and mailing address for check, cash, or money-order payments; include the bill coupon and do not mail cash unless the Town’s instructions specifically permit it.

Counters, drop boxes, and office hours

Castle Rock Water’s office is at 175 Kellogg Court, Building 171, Castle Rock, Colorado, open Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding major federal holidays. Customers may pay at the office or use the 24-hour drop box/drive-up payment box at the same location. The Town also offers online Quick Pay, AutoPay, paperless billing, Pay-By-Text, and 24/7 automated phone payment.

Accepted digital instruments

What you can use online

The online portal accepts checking accounts, savings accounts, debit cards, and credit cards; American Express is specifically not accepted. AutoPay and scheduled recurring payments are available.

2026 transaction pricing

Convenience fees

No online convenience fee is published on Castle Rock’s current payment pages. The account portal’s checkout screen controls any processor charge if one is introduced.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by CASTLE ROCK TOWN OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →