Private Investor-Owned Utility
Bonita Springs Utilities, Inc.
Serving Bonita Springs, Village of Estero, and unincorporated South Lee County
Population served
76,033 people (EPA SDWA system estimate; BSU states it serves more than 31,000 member accounts)
State system code
FIPS 12
Billing frequency
Monthly, with four billing cycles each month. Statements generally cover 27-33 days, and due dates vary by cycle.
Provider briefing
How this utility’s billing works
Bonita Springs Utilities, Inc. operates as a private investor-owned utility serving Bonita Springs, Village of Estero, and unincorporated South Lee County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block water and wastewater rates. For single-family, duplex, and triplex units, BSU charges a $9.18 monthly water base plus $4.15 per 1,000 gallons for 0-6,000 gallons, $5.03 for 6,001-12,000, $5.91 for 12,001-18,000, and $6.80 above 18,000. Wastewater has a $32.27 base plus $4.19 per 1,000 gallons, capped at 16,000 gallons; a $4.61 monthly billing charge applies per account.. Bills are generated monthly, with four billing cycles each month. statements generally cover 27-33 days, and due dates vary by cycle., and a typical residential cost reference is For a single-family account using 6,000 gallons, water is approximately $9.18 + (6 x $4.15) = $34.08; wastewater is $32.27 + (6 x $4.19) = $57.41; plus the $4.61 billing charge, for an estimated $96.10 monthly total before special service charges, ANC fees, or community-fund rounding. Wastewater’s 16,000-gallon cap does not affect this usage level.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is billed with an all-meter-size $32.27 base and $4.19 per 1,000 gallons, capped at 16,000 gallons per unit. Multifamily, mobile-home/RV, institutional, and general-service classes have different fixed charges. Certain neighborhoods also carry special wastewater service charges and new-construction ANC fees, which are separate from the recurring consumption bill.
Meter and infrastructure notes
BSU uses Advanced Meter Infrastructure with advanced water meters, radio communication channels, and data management that capture detailed usage near real time. The WaterSmart portal provides usage analysis, historical data, leak detection, notifications, water-saving recommendations, paperless billing, and forms. The reviewed sources do not state the exact meter-read interval or billing-read calendar.
Emergency water support
Report a leak or water emergency
239-992-0711 or toll-free 800-583-1496 for emergencies, water leaks, outages, and urgent service issues. Customer-service hours are published separately, but the emergency page directs members to these numbers.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Bonita Springs, Village of Estero, and unincorporated South Lee County
Bonita Springs Utilities, Inc. is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.