Payment channels

Pay Bonita Springs Utilities, Inc.

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud; BSU also provides a separate WaterSmart usage portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

239-992-0711 or toll-free 800-583-1496 for phone payment and customer service; BSU’s current page does not publish a separate IVR extension.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. BSU publishes paperless billing, InvoiceCloud online payment, and WaterSmart usage alerts, but the reviewed official pages do not publish a text-to-pay keyword or SMS enrollment path.

Mail-in address

Bonita Springs Utilities, P.O. Box 11689, Naples, FL 34101. Checks and money orders can be mailed without a payment-processing fee.

Counters, drop boxes, and office hours

The Customer Service Center is at 11900 E. Terry Street, Bonita Springs, FL 34135. The lobby is open Monday-Friday, 8:00 a.m.-4:00 p.m.; drive-through and phone hours are Monday-Friday, 7:30 a.m.-4:30 p.m. Payments can be made at the lobby or drive-through, and an after-hours drop box is available on the south side at the drive-through window. The reviewed page does not limit in-person payment types beyond the published card/automatic/check options.

Accepted digital instruments

What you can use online

BSU offers fee-free automatic bank draft set up directly with the utility; InvoiceCloud supports one-time and recurring online payment by credit/debit card or ACH; customers may also pay by phone or through their financial institution. WaterSmart provides paperless billing, usage history, leak checks, high-use and forecast notifications, and online forms but is not the payment processor.

2026 transaction pricing

Convenience fees

InvoiceCloud credit/debit-card fee is 2.75%, with a $2.95 minimum; InvoiceCloud ACH fee is $1.95. Direct BSU automatic payments and mailed check or money order are fee-free. A $4.61 monthly billing charge is part of the utility rate structure and is not a transaction surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Bonita Springs Utilities, Inc. and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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