Payment channels

Pay City of Auburndale Public Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City links utility billing and payment from its official site but the reviewed page does not identify the processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Utility Billing is 863-965-5500, but no automated payment IVR was verified.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword or enrollment process was exposed.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed official billing pages do not expose the current payment remittance address.

Counters, drop boxes, and office hours

Auburndale Public Utilities Billing Department, 6 Bobby Green Plaza, Auburndale, FL 33823. Office hours are Monday-Friday 8:00 a.m.-4:00 p.m.; the reviewed page does not expose a complete drop-box or desk instrument list.

Accepted digital instruments

What you can use online

Online utility billing and debit/credit-card auto-pay are advertised; the reviewed public page does not expose the complete current ACH, e-check, or wallet list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No verified current online card or e-check fee was exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Auburndale Public Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →