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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

Bills are due and payable before the 20th day following the original bill date. The City adds the late charge when payment is not received within 20 days after the billing date; service may be discontinued if unpaid 30 days after the billing date.

Late-fee calculation

A 10% late charge is added to the current bill when payment is not received within 20 days after the billing date; the official bill-backside material says postmark is not accepted as timely. If a payment is returned dishonored, a fee established under Florida law applies. A bill unpaid by day 32 is assessed a $25 service charge to continue or restore service.

Disconnection timeline

The published calendar is: bill date; payment due before day 20; 10% late charge after the 20-day point; services may be discontinued if the bill remains unpaid 30 days after the original bill date; and a $25 service charge applies to bills unpaid by day 32 to continue or restore service. The City's online payment page warns that an online payment will not stop a scheduled nonpayment disconnect or restore already-disconnected service, so customers must call Utility Billing.

Statutory warning protocol

What notice should you expect?

The City bill states the obligation and late-charge rule, and Daytona Beach Code provides the day-30 disconnection authority. The current public materials do not specify a universal number of separate mailed notices, automated calls, texts, door hangers, or a distinct pink notice. Customers who receive a scheduled-disconnect warning or whose service has been disconnected are instructed to call (386) 671-8100 during Monday–Friday 8:00 a.m.–4:30 p.m.; payment arrangements must be handled with Utility Billing.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

The City publishes a $25 service charge for continuing or restoring service when the bill is unpaid by day 32. The customer must contact Utility Billing at (386) 671-8100 to arrange restoration; online payment alone does not restore service. The current public schedule does not state a separate after-hours reconnection price or emergency-night/weekend surcharge, and the billing office operates Monday–Friday 8:00 a.m.–4:30 p.m.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from City of Daytona Beach Utilities – Water and Wastewater should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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