Payment channels

Pay City of Fort Myers Utility Billing – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Fort Myers online Utilities service; the City also provides a WaterSmart usage/leak-alert portal. The underlying payment processor is not named on the current public page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(877) 333-0866, the City's published IVR for debit/credit-card water-bill payments. The current rates page also lists (888) 288-5613 for phone payment; customers should use the number printed on the current bill if the two City pages differ. Utility Billing Customer Service is (239) 321-8100 and is identified as a 24-hour number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Fort Myers promotes WaterSmart usage monitoring, leak alerts, usage comparisons, and conservation notices. The utility-billing pages do not publish a separate text-to-pay keyword or SMS payment enrollment sequence; the assessment report says the City sends daily texts, voicemails, and emails for three days before a scheduled disconnection. Customers should use the online utility account or call (239) 321-8100 for current payment-notification enrollment.

Mail-in address

City of Fort Myers Utilities Department, P.O. Box 30185, Tampa, FL 33630-3185. The City asks customers to allow an additional five to seven days for mailing and processing. Checks or money orders may also be placed after hours in the night deposit on the north side of the Utility Center drive-through.

Counters, drop boxes, and office hours

The Utility Billing Payment Center is at 2925 Dr. Martin Luther King Jr. Boulevard, Fort Myers, FL 33916. Lobby and drive-through hours are Monday–Friday 8:00 a.m.–5:00 p.m., excluding certain holidays. Customers can pay by in-person check, money order, cash, or accepted card; after-hours checks and money orders go in the night deposit on the north side of the drive-through. The City also provides online, IVR, bank-draft, and mail options.

Accepted digital instruments

What you can use online

The City accepts Visa, Mastercard, American Express, Discover, and electronic check through its payment channels. Customers can set up automatic bank drafts by calling (239) 321-8100 or visiting the payment center. The online utilities account supports balance, bill, transaction-history, and usage review; WaterSmart provides usage comparisons and leak alerts.

2026 transaction pricing

Convenience fees

The current public payment and rates pages do not state a universal online card or eCheck convenience fee. Any processor charge should be confirmed in the live checkout or on the current bill. Published nonpayment/service charges are separate from ordinary online payment processing.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fort Myers Utility Billing – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →