Notice and timing
How delinquency is handled
Grace period after the due date
Payment is due 14 days from the monthly billing date. The City's assessment says service is disconnected if an unpaid balance remains 30 days after the payment was due, making the practical termination exposure approximately day 44 after billing unless the account is otherwise scheduled sooner under the Billing Unit's notice schedule.
Late-fee calculation
Accounts with an unpaid previous balance receive a 10% late fee. The current rates page states that an account terminated for delinquency must pay the total bill, a $70 delinquent service charge, and a larger deposit before service is reinstated. The assessment report says late fees are charged at 10% of the previous unpaid balance and are not charged after the account is closed following disconnection.
Disconnection timeline
Fort Myers bills monthly and makes payment due 14 days after the billing date. The assessment report states that service is disconnected when an unpaid balance remains 30 days after the due date. One week after a past-due bill, an additional-deposit charge may be billed with a notice that water will be shut off if payment is not made; the Billing Unit then sends a shutoff notice according to its schedule and starts three days of daily text, voicemail, and email warnings before the scheduled disconnection.