Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what City of Hollywood Department of Public Utilities – Water and Wastewater publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

Hollywood requires customers to exercise due diligence, stop leaks promptly, and report City-side leaks. Under the current water code, an account exceeding 200% of its prior 12-month average monthly usage may qualify once in a 12-month period for an adjustment of the monthly overage to the lowest tier for up to two months, if the customer provides supporting documentation showing the leak or other valid cause and its subsequent repair; approval is by the Financial Services and Public Utilities directors or designees. For sewer, a signed affidavit for a significant leak over 500 cubic feet/approximately 3,700 gallons can support an 80% credit on water consumption above the 12-month average multiplied by the sewer rate, limited to one credit per 12 months and two months. While a rate-adjustment request is pending, the code permits the City to require payment of the prior six-month average for the high-use period.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

Hollywood offers payment arrangements of up to 12 months and a water-conservation program to reduce usage. The current utility pages do not publish a recurring senior, disabled-veteran, or internally administered low-income water-credit cap. Customers with high bills should request the quantified leak adjustment or call Utility Customer Service for account-specific payment assistance.

State and federal connections

Where to ask for broader aid

The current Hollywood Public Utilities pages do not publish a direct LIHWAP application URL or named local charity workflow. The Department states it receives federal financial assistance and is subject to federal civil-rights protections, but customers seeking bill assistance should call (954) 921-3938, contact Broward County/211, and ask whether current state or federal water-assistance funds can be credited to the City account.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking City of Hollywood Department of Public Utilities – Water and Wastewater for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

Return to utility profile →Review shut-off protection →Open payment methods →