City of Ocala Utilities – Water and Wastewater

Provider briefing

How this utility’s billing works

City of Ocala Utilities – Water and Wastewater operates as a municipal department serving City of Ocala and City of Ocala Utilities service territory. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Metered water and wastewater charges with residential base rates and increasing consumption tiers, plus location/service-specific charges and a 25% outside-Ocala-city-limits surcharge where applicable. The City approved a 5.0% residential water-and-sewer rate increase effective October 1, 2025; its public notice says an average residential customer using 6,000 gallons would see an approximate $4.33 monthly increase. Current statement materials show water billed by cubic feet, with rate lines such as the continuing 10,001-cubic-foot-and-above tier; the full FY2026 table should be treated as controlling.. Bills are generated monthly utility billing for traditional accounts. the city statement shows a service period and meter read dates; the city also operates a separate prepaid billing program in which the account balance is replenished through myusage auto-recharge., and a typical residential cost reference is The City states that the October 1, 2025 residential rate increase raises the typical 6,000-gallon customer's bill by approximately $4.33 per month, but the browser-readable current notice does not expose the complete water-plus-wastewater base and tier table needed to produce a defensible standalone 5,000-gallon total. The record therefore preserves the City's $4.33 FY2026 change benchmark rather than inventing a combined price.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Wastewater is a separately metered-service component on the City's municipal services statement and is billed with water usage under the City rate schedule. A current Ocala ordinance addresses excessive residential or commercial water usage caused by a qualifying leak and applies the residential remaining consumption at the lowest 0–1,400-cubic-foot water rate after the adjustment calculation; the current public page does not state a universal winter-average sewer formula. Customers should request a leak/high-consumption review from Customer Service and Water Resources.

Meter and infrastructure notes

Ocala's municipal statement identifies AMR meter reads and provides a usage graph; the Water Resources department also promotes EyeOnWater for usage monitoring. Traditional accounts are billed monthly, and the statement identifies current/prior read dates and cubic-foot consumption. The public material does not state a universal AMI vendor or hourly interval, and prepaid accounts are monitored through MyUsage rather than a conventional monthly statement.