Municipal Department
City of Palm Bay Utilities – Water and Wastewater
Serving Palm Bay
Population served
Approximately 130,000 residents within Palm Bay; the municipal utility provides water, wastewater, reclaimed-water, and related utility billing services.
State system code
FIPS 12
Billing frequency
Water and sewer accounts are billed monthly on route-based cycles. The City’s 2026 billing schedule publishes cycle-specific bill and due dates; stormwater and sanitation charges can appear on the same water/sewer statement.
Provider briefing
How this utility’s billing works
City of Palm Bay Utilities – Water and Wastewater operates as a municipal department serving Palm Bay. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block water pricing with four monthly usage blocks for residential 5/8-inch service, plus separate fixed base facility charges and wastewater charges. The current FY25-26 inside-city code schedule lists water usage at $4.20, $5.44, $7.55, and $9.42 per 1,000 gallons across the first through fourth blocks, with the code’s FY25-26 base water charge at $16.44 and wastewater base charge at $26.23 for a 5/8 x 3/4-inch meter. Outside-city accounts carry statutory surcharges.. Bills are generated water and sewer accounts are billed monthly on route-based cycles. the city’s 2026 billing schedule publishes cycle-specific bill and due dates; stormwater and sanitation charges can appear on the same water/sewer statement., and a typical residential cost reference is For an inside-city 5/8-inch single-family account using 5,000 gallons, the FY25-26 schedule implies approximately $16.44 water base + $26.23 wastewater base + $21.00 water usage + $38.10 wastewater usage = $101.77 before stormwater, sanitation, taxes, or processor fees. Actual 2026 totals vary by cycle, meter size, outside-city surcharge, reclaimed water, and any non-water charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Inside-city single-family wastewater has a $26.23 monthly 5/8-inch base facility charge and a $7.62 per-1,000-gallon usage charge, with usage charged only up to a maximum of 10,000 gallons per month. Sewer-only accounts use a $64.26 monthly flat fee per equivalent residential connection. Outside-city wastewater carries the City’s published 25% surcharge.
Meter and infrastructure notes
Palm Bay uses both standard mechanical-style meters and radio-frequency water meters. The City’s leak instructions direct customers to read the display, wait 15–20 minutes with all water off, and compare the readings. The public pages do not promise a universal hourly AMI transmission schedule; billing occurs by route-based monthly cycles, and the City may estimate a bill after severe weather when a normal read is unavailable.
Emergency water support
Report a leak or water emergency
(321) 952-3478 for after-hours water/sewer emergencies. During normal business hours call Utilities Customer Care at (321) 952-3420; call promptly for main breaks, sewer problems, service failures, or water-quality concerns.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Palm Bay
City of Palm Bay Utilities – Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.