Municipal Department
City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing
Serving Palm Coast and City utility service areas in Flagler County
Population served
Approximately 135,000 residents in the rapidly growing Palm Coast utility service area
State system code
FIPS 12
Billing frequency
Monthly. The portal, AutoPay instructions, and rate schedules describe monthly utility bills and monthly due dates; the bill stores the prior 12 months of PDFs and compares current usage with the previous month.
Provider briefing
How this utility’s billing works
City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing operates as a municipal department serving Palm Coast and City utility service areas in Flagler County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block rate structure with separate residential/duplex domestic, irrigation, commercial/multifamily, reclaimed-water, and meter-size base charges. FY2026 rates effective October 1, 2025 increased water and wastewater rates by 8%. For a residential/duplex account, the published schedule lists a $25.92 water base, $25.46 wastewater base, and water usage tiers of $7.02 per thousand gallons for 0–5,000 gallons, $7.72 for 5,001–10,000, $9.84 for 10,001–20,000, and $12.63 above 20,000; wastewater usage is $6.59 per thousand gallons. Properties outside city limits receive a 25% surcharge on water, wastewater, and reclaimed-water rates/fees.. Bills are generated monthly. the portal, autopay instructions, and rate schedules describe monthly utility bills and monthly due dates; the bill stores the prior 12 months of pdfs and compares current usage with the previous month., and a typical residential cost reference is Approximately $189.96 per month for the City’s published FY2026 representative inside-city residential/duplex account using 5,000 gallons: $25.92 water base plus $35.10 water usage, $25.46 wastewater base plus $32.95 wastewater usage, $36.16 stormwater per ERU, and $34.37 residential solid waste. This excludes optional irrigation and any outside-city 25% surcharge.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is billed through a monthly meter-size base fee plus a gallonage charge based on water passing through the main meter. The FY2026 residential/duplex schedule lists a $25.46 wastewater base and $6.59 per thousand gallons. Since April 1, 2025 the former 8,000-gallon sewer cap has been removed, so all water through the main meter is subject to sewer charges; irrigation connected to that meter is therefore sewer-billable. A separate irrigation meter is not subject to sewer fees.
Meter and infrastructure notes
Palm Coast issues monthly bills, displays the meter number, compares the current month’s usage with the prior month, and stores usage/bill history in the portal. The public customer pages do not identify a specific AMI/AMR vendor or hourly transmission schedule. Customers with a PEP wastewater system have a City-owned pretreatment effluent pumping tank, pump, and high-water alarm; a red alarm requires reducing water use and calling Customer Service.
Emergency water support
Report a leak or water emergency
386-986-2360, the City Utility Department’s main line for service problems, PEP sewer alarms, high bills, and water/wastewater assistance. The public customer pages do not publish a separate 24/7 emergency number; PEP alarm customers are instructed to reduce water use and contact Customer Service rather than a plumber.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Palm Coast and City utility service areas in Flagler County
City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.