Payment channels

Pay City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

386-986-2360, available 24/7 for automated utility payments using a bank account, credit card, or debit card

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The customer portal supports email or text notifications when a bill is ready, but the City does not publish a separate text-to-pay keyword or short-code enrollment workflow. Customers register through Paymentus, enter the full account number, and manage eBill/notification preferences; Paymentus’ portal terms include SMS communications.

Mail-in address

City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164. Mail a check or money order payable to City of Palm Coast and include the account number. The same City Hall address is used for bank bill-pay instructions.

Counters, drop boxes, and office hours

City Hall, 160 Lake Avenue, Palm Coast, FL 32164, Monday–Friday 8:00 a.m.–5:00 p.m. A secure drop box is at the front entrance for after-hours payments and deposits are posted the next business day. Cash, personal/company checks, money orders, and bank bill-pay are fee-free; in-person utility credit/debit transactions carry a 3.5% processing fee with a $2.50 minimum.

Accepted digital instruments

What you can use online

Paymentus accepts online utility credit/debit cards and digital-wallet payments for the published $1.95 per-transaction fee, ACH/eCheck for $0.43 per transaction, checking-account AutoPay with no processing fee, and automated IVR payment by bank account, credit card, or debit card. The Paymentus customer portal visibly identifies Visa, Mastercard, American Express, Discover, electronic check, PayPal, PayPal Credit, and Venmo.

2026 transaction pricing

Convenience fees

For utility bills, online credit/debit/digital-wallet payments are $1.95 per transaction and ACH/eCheck payments are $0.43 per transaction. Checking-account AutoPay has no processing fee. The City passes through processor costs and states that it does not profit from them; online utility payments are limited to $10,000.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →