Payment channels

Pay City of St. Petersburg Utility Accounts – Water, Wastewater and Reclaimed Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of St. Petersburg online utility-billing portal; the current public pages do not identify the processor or software vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(727) 893-7341 for Utility Accounts customer service and payment-arrangement assistance, generally 8 a.m.–5 p.m. Monday–Friday. Emergency water and wastewater matters should be reported through the City’s public-works/customer-service channels.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City’s current utility-billing pages reviewed do not publish a text-to-pay keyword, shortcode, or enrollment procedure. Customers should use the online Utility Billing portal or call Utility Accounts to confirm whether text reminders or a payment-link SMS feature is active for the account.

Mail-in address

Utility Accounts, 325 Central Avenue North, St. Petersburg, FL 33701. The City’s potable-water service procedures identify this Utility Accounts address and (727) 893-7341; customers should use the remittance address printed on the current bill for checks or money orders.

Counters, drop boxes, and office hours

Utility Accounts is identified at 325 Central Avenue North, St. Petersburg, FL 33701; customer-service/payment-arrangement hours are generally 8 a.m.–5 p.m. Monday–Friday. Water Resources operates from the Water Resources Complex at 1650 3rd Avenue North, St. Petersburg, FL 33713, with water-service installation and field matters generally handled weekdays. The current public pages do not provide one complete counter/drop-box location list or a universal accepted-payment list; customers should confirm cash, check, money-order, card, kiosk, and drop-box availability with Utility Accounts before visiting.

Accepted digital instruments

What you can use online

The City’s ebill portal supports online utility-bill management and payment; the current public pages do not publish a complete card-brand/ACH list or wallet support. Customers may use the portal for electronic payment and contact Utility Accounts for payment arrangements.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Not stated as one universal 2026 online convenience fee on the current public City billing page. Any card or e-check processor amount displayed at the ebill portal is controlling; customers should verify the total before submitting payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of St. Petersburg Utility Accounts – Water, Wastewater and Reclaimed Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →