Payment channels

Pay City of Tallahassee Utilities – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Tallahassee Utilities Self-Service portal with Paymentus electronic-payment processing authorized in the electronic-payment terms; DigiTally is the City's companion app. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(850) 891-4968, automated utility payment and account system; the same number handles 24/7 water/sewer repair emergencies and after-hours reconnection requests

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Any City Utilities customer can enroll by logging into the utility account and selecting the Text to Pay button in Quick Links, or by calling (850) 891-4968. Bill-ready notifications and payment links arrive from (850) 338-7727. The program is free to enroll; ACH is free, while card and digital-wallet payments can incur the listed convenience fee.

Mail-in address

City of Tallahassee, Revenue Division A-4, 300 S. Adams Street, Tallahassee, FL 32301. For written utility-service correspondence, the City also lists Customer Operations, 300 S. Adams Street, Box A-2, Tallahassee, FL 32301; customers should use the payment stub and address printed on the current bill.

Counters, drop boxes, and office hours

Customer Account Services is at the Frenchtown Renaissance Center, 435 N. Macomb Street, Tallahassee, FL 32301, with normal in-person hours Monday–Friday 8 a.m.–5 p.m. (appointment availability may apply). Customers can also use City drop boxes and authorized remote payment locations throughout the service area; location hours vary, participating sites may charge a transaction fee, and payments before 5:30 p.m. Monday–Friday excluding holidays are credited the same day. Cash, check, and debit/credit card are accepted at authorized locations. Payments at unauthorized retail sites can take up to five business days to post.

Accepted digital instruments

What you can use online

Online self-service and account-number lookup; bank-account ACH through the portal and DigiTally app; checking-account Auto Pay; Pay by Text; phone payment; and cards and digital wallets including debit/credit cards, Apple Pay, Venmo, PayPal, PayPal Credit, Amazon Pay, and Google Pay. ACH payments are always free under the current payment page; in-person cash/check/card are available at authorized locations.

2026 transaction pricing

Convenience fees

ACH payments are free. The current City page states that convenience fees apply when customers use debit/credit cards, Apple Pay, Venmo, PayPal, PayPal Credit, Amazon Pay, or Google Pay, but it does not publish one universal flat dollar amount or percentage on the public page; the amount should be reviewed in the payment flow. Pay by Text has no enrollment charge, but the same instrument-based processing fee rules apply.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Tallahassee Utilities – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →