Municipal Department
City of Tampa Utilities – Water and Wastewater Departments
Serving City of Tampa, parts of unincorporated Hillsborough County, and portions of Temple Terrace served by City of Tampa Utilities
Population served
More than 725,000 residents in the City of Tampa Water Department service area; the system produces approximately 82 million gallons per day
State system code
FIPS 12
Billing frequency
Monthly. City of Tampa Utilities issues consolidated monthly bills for most customers receiving water, wastewater, and solid-waste services, and water meters are read monthly throughout the service area.
Provider briefing
How this utility’s billing works
City of Tampa Utilities – Water and Wastewater Departments operates as a municipal department serving City of Tampa, parts of unincorporated Hillsborough County, and portions of Temple Terrace served by City of Tampa Utilities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers billed in CCF, where one CCF equals 100 cubic feet or 748 gallons, plus fixed monthly water and wastewater base charges and possible Tampa Bay Water pass-through or utility-tax charges. For FY26 effective October 1, 2025 through September 30, 2026, inside-city single-family water rates are $3.55 per CCF for 0–5 CCF, $4.14 for 6–13 CCF, $6.96 for 14–26 CCF, $9.28 for 27–46 CCF, and $10.71 above 46 CCF. The inside-city 5/8-inch single-family water base charge is $8.00 and the wastewater base charge is $8.00. Outside-city rates are higher, and irrigation/reclaimed-water charges are separate. Tampa is under modified Phase III extreme water-shortage restrictions during the current 2026 season.. Bills are generated monthly. city of tampa utilities issues consolidated monthly bills for most customers receiving water, wastewater, and solid-waste services, and water meters are read monthly throughout the service area., and a typical residential cost reference is At 5,000–7,000 gallons, usage is about 6.68–9.36 CCF. For an inside-city single-family 5/8-inch meter, the FY26 water variable charge is approximately $27.48–$41.60, plus the $8.00 water base charge and an $8.00 wastewater base charge. Wastewater is $5.79 per CCF but is subject to the household sewer maximum, so a representative combined water-and-wastewater estimate is roughly $82–$103 before Tampa Bay Water pass-through, utility tax, solid waste, irrigation, or other account charges. The final bill depends on the property’s annual sewer max and exact meter consumption.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Where Tampa water and wastewater are provided together, sewer begins from the metered potable-water flow. For a single-family home without a separate irrigation meter, reclaimed-water meter, or private irrigation well, the sewer charge is capped by the Sewer Maximum/Lawn Credit. A new account initially receives a sewer max of 3 CCF per household member for its first 12 months; after one year it is recalculated from the third-lowest month in the first 12 months, and existing accounts are recalculated each January using the third-lowest month in the preceding 24 months, with a 1 CCF minimum. If separate irrigation or reclaimed water is metered, the full potable-water-meter volume is used for sewer calculation. The FY26 residential wastewater rate is $5.79 per CCF inside the City and $7.23 outside the City, plus the applicable base charge.
Meter and infrastructure notes
Tampa reads water meters monthly across its service area. Customers can read the physical register in the meter box, compare the current reading with the monthly bill, and use the low-flow indicator to check for a continuous leak. City capital-program materials identify Advanced Metering Infrastructure as an FY2026–FY2030 project, but the current customer pages do not state that AMI is already universal; the operational model remains monthly meter reads with incremental AMR/AMI modernization. One CCF equals 748 gallons, and bills convert metered CCF into rounded thousand-gallon usage.
Emergency water support
Report a leak or water emergency
For water account, leak, meter-read, and water-service problems, call the City of Tampa Utilities Call Center at (813) 274-8811; the phone payment system is available 24 hours and the Call Center handles customer service during weekday business hours. Sewer backup emergencies must be reported immediately to the City Wastewater Department’s 24/7 number, (813) 247-3451. Customers should report visible leaks or water-quality concerns promptly and provide the service address and 7-digit account number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Tampa, parts of unincorporated Hillsborough County, and portions of Temple Terrace served by City of Tampa Utilities
City of Tampa Utilities – Water and Wastewater Departments is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.