Payment channels

Pay City of Winter Park Utility Billing Division - Water and Wastewater Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed city pages list customer service at 407-599-3220 and 407-599-3280 but do not expose a dedicated IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No verified text-to-pay keyword was published. Paymentus supports utility payment and the city offers e-billing/AutoPay routes; enroll only through the city portal.

Mail-in address

City of Winter Park, Utility Services, PO Box 1986, Winter Park, FL 32790.

Counters, drop boxes, and office hours

Utility Billing Division is at 401 South Park Avenue, Winter Park, FL 32789. Customer service/start-stop/transfer hours are generally Monday-Friday 8:00 a.m.-5:00 p.m., with the billing counter hours listed as 8:30 a.m.-4:30 p.m. Confirm current cashier and drop-box details before visiting.

Accepted digital instruments

What you can use online

Paymentus utility payment methods are available through the city portal; the reviewed current page does not enumerate all card, e-check, wallet, or AutoPay instruments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No current 2026 Paymentus fee was exposed in the reviewed city page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Winter Park Utility Billing Division - Water and Wastewater Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →