Public Water Authority
JEA Major Grid - Water and Wastewater
Serving Jacksonville and Duval County
Population served
826,664 people (EPA SDWIS active CWS PWS FL2161328)
State system code
FIPS 12
Billing frequency
Monthly; JEA service rules describe monthly billing and due dates.
Provider briefing
How this utility’s billing works
JEA Major Grid - Water and Wastewater operates as a public water authority serving Jacksonville and Duval County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Tiered residential water, wastewater, and irrigation rates; effective 2026 rates are available in JEA's tariff, with annual fiscal-year adjustments.. Bills are generated monthly; jea service rules describe monthly billing and due dates., and a typical residential cost reference is JEA's 2026 rate adjustment assumes a residential customer using 6,000 gallons monthly, but the reviewed tariff page did not expose a single combined total for the full system.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
JEA bills water and wastewater through the account; adjustment terms distinguish sewer-affected and non-sewer-affected leaks, while exact current residential sewer rates are tariff-specific.
Meter and infrastructure notes
JEA monitors daily water consumption and can send alerts for consistent significant increases; the reviewed pages did not identify one universal AMI vendor or interval.
Emergency water support
Report a leak or water emergency
904-665-6000 for JEA emergency/service routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Jacksonville and Duval County
JEA Major Grid - Water and Wastewater is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.