Payment channels

Pay New Smyrna Beach Utilities Commission

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as NSBU Customer Portal; underlying vendor not identified on the reviewed official pages. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(386) 424-3199 directly, or (386) 427-1361 option 4

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed New Smyrna Beach Utilities payment page does not publish a text-to-pay keyword or SMS enrollment workflow. Customers can use the Customer Portal, telephone payment, automatic bank draft, external bank bill pay or budget billing.

Mail-in address

New Smyrna Beach Utilities, P.O. Box 100, New Smyrna Beach, FL 32170. Overnight payments go to 200 Canal Street, New Smyrna Beach, FL 32168.

Counters, drop boxes, and office hours

Drive-through teller at 200 Canal Street, entrance off Magnolia Street south of the building, open Monday-Friday 8:00 a.m.-5:00 p.m. excluding holidays. Cash, check, money order, Visa, Mastercard and Discover debit/credit cards with ID are accepted. A night drop beside the teller accepts checks and money orders after hours and weekends; payments are processed the next business day. NSBU's Central Office Building is also the published location for service-fee information.

Accepted digital instruments

What you can use online

The web and phone channels accept Visa, Mastercard and Discover debit or credit cards. NSBU also offers automatic utility bill pay directly from a bank account, external financial-institution bill pay and budget billing. Apple Pay, Google Pay and online e-check checkout were not verified.

2026 transaction pricing

Convenience fees

NSBU states that online and phone payments are available at no charge through its own channels. Third-party payment services may impose fees and are not affiliated with NSBU; customers are warned to verify the service and retain a receipt.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by New Smyrna Beach Utilities Commission and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →