Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

The bill is due upon receipt and becomes delinquent 21 days after the billing date. A courtesy notice provides nine days after the due date to pay the delinquent bill in full or make arrangements.

Late-fee calculation

Accounts with a past-due balance greater than $25 are charged $5.00 or 1.5% of the past-due balance, whichever is greater; balances below $25 are not assessed a late charge. A Customer Service representative may waive a delinquent charge when there was no delinquent adjustment in the prior 12 months or the charge was erroneous. Returned checks cost $20 before bank return and $35 after return.

Disconnection timeline

Payment is due on receipt; delinquency occurs 21 days after billing. If payment is not received by 5:00 p.m. on or before the due date, a courtesy notice and late charge are issued. The notice gives nine days after the due date to pay in full or make arrangements; absent arrangements, service becomes subject to disconnection. An extension can provide a two-week grace period beyond the due date, with up to three residential extensions per calendar year.

Statutory warning protocol

What notice should you expect?

NSBU mails a courtesy notice after the due date and provides nine days for full payment or arrangements. Customers experiencing an unforeseen emergency should contact Customer Service in advance; an extension must be requested and is not placed automatically. The reviewed page does not verify automated calls, SMS or door hangers.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

After nonpayment disconnection, NSBU requires the full disconnected amount and past-due charges plus a $50 reconnection charge during regular working hours or $150 after hours. The customer must also update the deposit to twice the average monthly bill and provide updated lease/documentation where required.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from New Smyrna Beach Utilities Commission should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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