Payment channels

Pay Macon Water Authority

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-517-9741, MWA’s automated payment system available at any time; customer care is (478) 464-5600 Monday-Friday, 8:00 a.m.-5:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. MWA’s InvoiceCloud materials document e-check, PayPal, Venmo, mobile-wallet payments, autopay, and account notices but do not publish a text-to-pay keyword or SMS enrollment sequence.

Mail-in address

Macon Water Authority, P.O. Box 100037, Atlanta, GA 30348-0037. Checks and money orders should be payable to Macon Water Authority or MWA, with the six-digit account number written on the payment.

Counters, drop boxes, and office hours

MWA Albert Billingslea Administration Building, 790 Second Street, Macon, GA 31202-0108, provides walk-up and drive-through service Monday-Friday, 8:00 a.m.-5:00 p.m.; a night drop box is available in the customer parking lot and first drive-in lane. MWA also supports 18 Quick Pay retailers in Macon-Bibb, Houston, and Monroe Counties, including listed Kroger, Walmart, and check-cashing locations; retailer fees and posting rules vary.

Accepted digital instruments

What you can use online

InvoiceCloud lists Visa, Mastercard, Discover, American Express, e-check, Google Pay, Apple Pay, PayPal, PayPal Credit, and Venmo. MWA also supports automatic checking/savings withdrawals and bank-draft autopay.

2026 transaction pricing

Convenience fees

Residential credit/debit, PayPal, and Venmo payments carry a $2.75 convenience fee; non-residential payments carry 2.75% with a $2.75 minimum. E-check payments have no fee. Quick Pay retailer fees vary by location.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Macon Water Authority and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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