Public Water Authority
Macon Water Authority
Serving Macon-Bibb County and MWA regional service area
Population served
130,024
State system code
FIPS 13
Billing frequency
Monthly; MWA describes monthly current bills, monthly autopay withdrawals, and account payment due dates on the monthly statement.
Provider briefing
How this utility’s billing works
Macon Water Authority operates as a public water authority serving Macon-Bibb County and MWA regional service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Single-tier uniform consumption pricing per CCF (approximately 748 gallons) plus separate water and sewer base rates by meter size, and a monthly stormwater fee. The latest published schedule reviewed lists $4.20 per CCF water, $4.43 per CCF sewer, $10.73 water and sewer base for a 5/8-inch meter, and a $4.99 monthly residential stormwater fee.. Bills are generated monthly; mwa describes monthly current bills, monthly autopay withdrawals, and account payment due dates on the monthly statement., and a typical residential cost reference is Approximately $83.89 using the latest published MWA schedule for a 5/8-inch metered account and 5,000 gallons: $10.73 water base + about $28.07 water usage, $10.73 sewer base + about $29.63 sewer usage, and $4.99 stormwater. The MWA page says 2025 rates were adopted and the current 2026 page has not exposed a replacement dollar table, so customers should confirm the live bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
MWA eliminated the prior residential 20% sewer reduction and cap effective January 1, 2024; its published explanation states that residential sewer consumption matches metered water consumption, so five water units produce five sewer units. Sewer has its own per-CCF volumetric rate and meter-size base charge.
Meter and infrastructure notes
MWA states that its capital program includes Advanced Metering Infrastructure implementation. The reviewed pages do not state the exact AMI deployment percentage or universal transmission interval, but the Customer Self-Service portal provides account usage and bill history.
Emergency water support
Report a leak or water emergency
(478) 464-5600 for MWA customer care and service-problem reports; the reviewed public pages do not expose a separate 24/7 leak-only number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Macon-Bibb County and MWA regional service area
Macon Water Authority is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.