Citizens Energy Group – Citizens Water and Wastewater

Provider briefing

How this utility’s billing works

Citizens Energy Group – Citizens Water and Wastewater operates as a public water authority serving Indianapolis and the Marion County service territory, with related Citizens water and wastewater systems in nearby Central Indiana communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Uniform volumetric water rate per CCF plus a meter-size monthly service charge, rather than residential increasing blocks. Citizens’ current Marion County residential tariff page states that all CCF are billed at the published volumetric rate and that all meters are read monthly. The active Citizens Water rate sheet available on the official site lists $3.6222 per CCF and a 5/8-inch monthly service charge of $8.56 under the July 1, 2022 IURC tariff; the current public page does not show a later Marion County water-rate replacement. Wastewater is a separate tiered treatment charge and includes regulatory riders.. Bills are generated monthly. citizens’ marion county water tariff states that metered accounts are billed monthly and meters are read monthly. customers may elect budget billing, which uses the prior 13 months and projected rates and usage to smooth the payment amount; the actual monthly charges remain visible on the statement., and a typical residential cost reference is Using the official water tariff currently displayed for Marion County, 5,000–7,000 gallons is approximately 6.68–9.36 CCF, yielding about $24.19–$33.92 in volumetric water charges plus the 5/8-inch $8.56 monthly water service charge, or roughly $32.75–$42.48 for water. The January 1, 2026 nonindustrial wastewater tariff adds a $21.25 monthly base charge and a treatment charge of $6.3601 per CCF through 10 CCF, producing a representative combined water-and-sewer estimate of approximately $96–$123 before the $46.69 sewer minimum, Environmental Compliance Plan, System Integrity Adjustment, LICAP rider, taxes, or other account charges. Actual wastewater bills use the winter-average rule described below.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Citizens wastewater residential billing uses a fixed $21.25 monthly base charge, a $6.3601-per-CCF treatment rate for the first 10 CCF, and $6.8847 per CCF above 10 under the January 1, 2026 Phase 3 tariff, subject to a $46.69 monthly minimum and applicable Environmental Compliance Plan, System Integrity Adjustment, and Low Income Customer Assistance Program riders. For residential customers from May through November, the billed sewer volume is the lower of actual current water use or the average water billed during December through March; if that winter average is below 3,000 gallons/4 CCF, the monthly minimum applies. Unmetered residential sewer is based on occupants at 1,800 gallons per occupant, with published amounts of $46.69 for one occupant, $51.78 for two, $67.04 for three, and $82.31 for four or more.

Meter and infrastructure notes

Citizens’ Marion County water tariff states that all meters are read monthly and billed on actual consumption. The customer portal provides usage history and bill comparisons, while citizens can report a suspected leak or meter issue to Customer Care. The official public pages reviewed do not state that a fully deployed AMI network replaces the monthly reading schedule; therefore the verified operational description is monthly meter reads with online usage history and automated billing/disconnection alerts. If a reading is missed or the meter is inaccurate, Citizens may estimate or correct the bill under its tariff and terms.