Payment channels

Pay Hammond Water Works Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as TWPay; Hammond Water Works redirects customers to the secure TWPay payment center and requires account number, house number, and ZIP code for initial registration.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-219-407-0117.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Hammond offers e-notices and text messages through the payment-center profile: create a profile in the payment center and choose e-notices or text message. The reviewed page does not describe text-to-pay commands or payment-by-text keywords, so this is notification enrollment rather than a confirmed text-payment workflow.

Mail-in address

Hammond Water Works Department, 120 Rimbach Street, Hammond, IN 46320; customers should use the remittance address printed on the current bill if different.

Counters, drop boxes, and office hours

Bills are accepted at the Business Office, 6505 Columbia Avenue, Hammond, IN, Monday–Friday 8:30 a.m.–4:30 p.m. After hours, customers may use the night-deposit boxes in the parking lot or at the front of the building; the last daily pickup is 3:30 p.m. Payments are also accepted at Van Til’s, 2635 169th Street. The main business office contact is 219-853-6421.

Accepted digital instruments

What you can use online

TWPay online and IVR payment; the current official page does not enumerate card brands or e-check/ACH availability. Hammond publishes e-notices/text-message enrollment and notes that payments after 4:30 p.m. post the following business day, while weekend/holiday payments can take up to 72 hours.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current Hammond Water Works payment page does not publish a 2026 online card or electronic-check processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Hammond Water Works Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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