Municipal Department
SOUTH BEND WATER WORKS
Serving SOUTH BEND
Population served
115000 people (EPA SDWIS 2026Q2 active CWS estimate for IN5271014)
State system code
FIPS 18
Billing frequency
Monthly; South Bend Municipal Utilities issues a monthly combined bill for trash, water, and sewer, and payments are due by 5:00 p.m. on the date printed on the bill.
Provider briefing
How this utility’s billing works
SOUTH BEND WATER WORKS operates as a municipal department serving SOUTH BEND. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block/tiered consumption pricing plus a meter-size minimum. The latest rate sheet publicly linked by the City is labeled 2025 and carries the Jan. 25, 2024/Jan. 1, 2025 schedule: inside-city 5/8-inch minimum $12.29 and usage tiers of $2.718 per CCF for the first 5 CCF, $2.361 for 6-20 CCF, $2.074 for 21-75 CCF, then lower tiers. One CCF is 748 gallons. The 2026 city page does not expose a replacement rate sheet, so these are the latest posted schedule figures rather than an asserted new 2026 increase.. Bills are generated monthly; south bend municipal utilities issues a monthly combined bill for trash, water, and sewer, and payments are due by 5:00 p.m. on the date printed on the bill., and a typical residential cost reference is Using the latest publicly posted inside-city 5/8-inch schedule and 6,000 gallons (about 8.02 CCF), water is approximately $20.63 ($12.29 minimum plus 5 CCF at $2.718 and about 3.02 CCF at $2.361). Sewer is approximately $43.35 before other charges using the $34.96 5/8-inch sewer base plus $3.29/CCF, for about $63.98 combined water/sewer. The estimate excludes solid waste, stormwater, clean-air, UAP, and other bill lines, and the latest public rate sheet is dated 2025.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer combines a meter-size base charge with a usage charge per 100 cubic feet. The latest posted inside-city 5/8-inch schedule shows a $34.96 sewer base and $3.29 per CCF. Residential sewer charges are maximized using average use during the most recent winter quarter; if a winter leak artificially inflates that maximum, the customer may submit a written request for review and adjustment. The City does not offer a residential water-volume leak adjustment, but may review non-residential sewer-only credits when documentation proves leaked water did not enter the sewer.
Meter and infrastructure notes
The current public materials describe monthly statements and meter-based billing but do not identify the meter manufacturer, AMI/AMR communications method, or read calendar. Customers can view billed usage history in the portal, and the City advises checking the physical meter when investigating a leak; exact technology and route schedule are not publicly stated.
Emergency water support
Report a leak or water emergency
574-235-9464 for Water Works emergencies and after-hours water service concerns. Customer account/service support is available through 311 or 574-233-0311 outside city limits; the City directs water-quality questions to waterquality@southbendin.gov.
Official starting point
Choose the right next step
Reading this profile
A practical reference for SOUTH BEND
SOUTH BEND WATER WORKS is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.