Payment channels

Pay City of Lawrence Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus customer billing portal; the current City portal is hosted at utilitybilling.lawrenceks.gov. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

785-832-7878, Option 1, for the secure automated telephone payment system; 785-832-7800 is the after-hours/weekend water emergency line.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current Lawrence payment page lists portal, phone, mail, drop-box and in-person options, but does not publish a text-to-pay keyword or SMS enrollment workflow.

Mail-in address

P.O. Box 1757, Lawrence, KS 66044-8757 when the payment coupon is unavailable. The City also processes mailed bills through the return envelope supplied with the statement.

Counters, drop boxes, and office hours

Utility Billing Service Counter, ground floor of City Hall, 6 East 6th Street, Lawrence, KS 66044, Monday-Friday 8:00 a.m.-5:00 p.m., excluding holidays. A drop box is east of City Hall between Riverfront Plaza and City Hall; city staff process drop-box payments and request two full business days. Cash should be paid at the counter so a receipt can be issued.

Accepted digital instruments

What you can use online

The current City payment page accepts Visa, Discover, MasterCard and American Express, eChecks, PayPal, PayPal Credit, Venmo and Amazon Pay. Customers may also use bank draft/Auto Pay; the telephone system accepts the listed cards and eCheck.

2026 transaction pricing

Convenience fees

The current City payment page states there are no fees for its listed payment methods, including online and telephone options. An older Paymentus implementation document described an absorbed fee model; the current published page should control for 2026.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lawrence Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →