Municipal Department
City of Shreveport Department of Water and Sewerage
Serving Shreveport
Population served
192,378 people (EPA SDWIS active CWS PWS LA1017031); the Department reports more than 68,000 monthly customer invoices.
State system code
FIPS 22
Billing frequency
Monthly; the Department reports producing more than 68,000 customer invoices monthly and reads more than 80,000 meters.
Provider briefing
How this utility’s billing works
City of Shreveport Department of Water and Sewerage operates as a municipal department serving Shreveport. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water and sewer billing with residential tiered usage rates. The City provides an Average Winter Consumption process for sewer billing and a current Water & Sewer Rates page, but the reviewed extract did not expose the complete 2026 dollar schedule.. Bills are generated monthly; the department reports producing more than 68,000 customer invoices monthly and reads more than 80,000 meters., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed Shreveport pages did not expose one definitive combined 5,000-7,000-gallon monthly total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Shreveport uses Average Winter Consumption (AWC) for wastewater/sewer calculations; the customer-service page provides a dedicated AWC explanation. The reviewed extract did not expose the exact current averaging months or dollar formula, so the account's AWC and adopted rate schedule control.
Meter and infrastructure notes
The Department reads more than 80,000 meters monthly and provides a dedicated How to Read Your Water Meter resource. The reviewed pages did not identify a universal AMI/AMR technology or automated transmission interval.
Emergency water support
Report a leak or water emergency
318-673-7600, 24-hour water or sewer emergency service with a call center operating seven days a week. General Customer Service is 318-673-5510.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Shreveport
City of Shreveport Department of Water and Sewerage is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.