Payment channels

Pay City of Shreveport Department of Water and Sewerage

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official utility account/payment portal did not identify the processor in the reviewed pages.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Customer Service is 318-673-5510, but a separate automated payment number was not exposed.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified Shreveport text-to-pay keyword or opt-in sequence was published.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Shreveport customer-service extract did not expose the complete payment remittance address.

Counters, drop boxes, and office hours

Customer Service is at 2139 Greenwood Road, Shreveport, LA 71103, with the Department's verified customer-service number 318-673-5510. The Department also lists its administrative address as 505 Travis Street, Suite 320, Shreveport, LA 71101. The reviewed pages did not expose a complete counter-hours, drop-box, and accepted-payment matrix.

Accepted digital instruments

What you can use online

Shreveport provides online account payment and customer-service payment routes, but the reviewed public pages did not enumerate current card, ACH/e-check, or digital-wallet instruments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Shreveport payment pages did not expose the current 2026 online convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Shreveport Department of Water and Sewerage and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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