Payment channels

Pay St. Charles Parish Department of Waterworks

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paystar for online and telephone payments; Muni-Link supports customer text notifications.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-703-2370; billing questions 985-783-5110 and online/telephone payment support 888-617-1811.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The department offers Muni-Link text notifications for account status, upcoming disconnections, interruptions and advisories. The reviewed notice does not identify text-to-pay enrollment; message/data rates may apply.

Mail-in address

St. Charles Parish Waterworks, P.O. Box 302, 15045 River Road, Hahnville, LA 70057.

Counters, drop boxes, and office hours

Luling Billing Lobby and Office, 301 Third Street, Luling, LA, with an outside depository for after-hours payments; New Sarpy depository, 14924 River Road, New Sarpy, LA, outside depository only. The Parish has restricted public-office hours for some services; confirm current counter hours before visiting. When disconnection is pending or has occurred, payment in person at the Luling office is required for same-day restoration.

Accepted digital instruments

What you can use online

Online and phone payment through Paystar; automatic bank draft from a checking account; paper check and money order through mail/depository. Exact card brands were not exposed, but the Parish accepts third-party telephone card payment.

2026 transaction pricing

Convenience fees

Convenience fee charged by Paystar for online or phone payments; the reviewed official pages do not expose the 2026 dollar amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by St. Charles Parish Department of Waterworks and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →