Payment channels

Pay Anne Arundel County Department of Public Works – Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Anne Arundel County secure online utility billing application; vendor not identified on the reviewed official pages.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed County pages provide online and in-person payment routes but do not expose a verified dedicated payment IVR. Billing Customer Service is 410-222-1144.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Public Works offers text alerts for emergency and severe-weather notices, not a published text-to-pay program. The reviewed pages do not provide a payment keyword or SMS authorization workflow.

Mail-in address

A.A. Co. Water & Wastewater, P.O. Box 17003, Baltimore, MD 21297-1003.

Counters, drop boxes, and office hours

Payments can be made at the Arundel Center, 44 Calvert Street, Room 110, Annapolis; Anne Arundel Community College North Campus, Arundel Center North, 101 Crain Highway North, Glen Burnie; and Heritage Office Complex, 2664 Riva Road, Room 110, Annapolis. Published business hours are 8:00 a.m.-4:30 p.m. for all locations. Confirm accepted instruments and cashier restrictions before visiting; the County rate page says cash, certified check, or money order are required at County cashier offices.

Accepted digital instruments

What you can use online

The County online system supports viewing the current total due and recurring AutoPay for utilities and related charges. The reviewed pages do not enumerate every supported card, ACH, or mobile-wallet instrument.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed County pages do not publish a universal 2026 online card or ACH surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Anne Arundel County Department of Public Works – Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →