City of Framingham Water and Sewer Billing / Department of Public Works Water Division

Provider briefing

How this utility’s billing works

City of Framingham Water and Sewer Billing / Department of Public Works Water Division operates as a municipal department serving Framingham. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers plus a fixed ready-to-serve fee. Effective January 1, 2025, monthly domestic tiers are 1-3 HCF at $8.34 water and $10.83 sewer per HCF, 4-8 at $9.28 and $11.16, 9-33 at $10.78 and $15.00, and above 33 at $15.39 and $31.15; quarterly tier ranges are scaled to 1-9, 10-24, 25-99 and over 99 HCF. One HCF is 748 gallons, and the 5/8-inch ready-to-serve fee is $3.09 monthly.. Bills are generated quarterly for ordinary water and sewer accounts; some commercial, industrial and other high-volume users are billed monthly. bills are based on actual meter readings unless a communication issue requires an estimate., and a typical residential cost reference is Using approximately 7,000 gallons per month, or about 9.36 HCF, the published monthly tier schedule produces roughly $89 for water usage and $105 for sewer usage, plus the $3.09 5/8-inch ready-to-serve fee, or approximately $195-$200 per month before any non-water charges and account-specific adjustments. Actual household bills are normally issued quarterly, so the cash bill will reflect roughly three months of consumption.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Framingham assumes sewage use equals metered water use for billing. The sewer charge follows the same HCF consumption basis and tier structure as water; water that can be documented as not entering the sewer, such as a qualifying burst pipe or hot-water-tank rupture, may support a sewer-only abatement. No winter-average formula is used for ordinary accounts in the reviewed policy.

Meter and infrastructure notes

Framingham bills from actual readings unless a communication issue requires an estimate. Beginning in May 2026, the Water Division is conducting a mandatory geographic modernization program that replaces older meters and associated communication modules at no customer cost; Hydro Utilities mails notices and schedules installations. This is an AMI-style communications upgrade, but the reviewed pages do not state the final data transmission interval or a recurring route-read date.