Payment channels

Pay City of Plymouth Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Payment Service Network (PSN). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-877-885-7968, the City’s automated utility-payment number

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Plymouth’s reviewed utility pages describe online, phone, automatic bank/card, and mailed or in-person payments but do not publish a water-bill text-to-pay keyword or SMS enrollment flow.

Mail-in address

City of Plymouth Utility Billing, 3400 Plymouth Boulevard, Plymouth, MN 55447.

Counters, drop boxes, and office hours

Payments may be made at Plymouth City Hall, 3400 Plymouth Boulevard, through the finance/utility-billing window during City Hall business hours. An all-hours front-door drop box is available for checks and payment documents; customers should not place cash in the drop box. The reviewed page does not publish a separate counter holiday schedule.

Accepted digital instruments

What you can use online

The City’s PSN-linked online payment service supports one-time and automatic payment by credit/debit card, bank account/e-check, and PayPal. The City also publishes an automated phone-payment line at 1-877-885-7968 and automatic card or bank-account arrangements.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The official Plymouth pages identify PSN and the supported payment instruments but do not state the current 2026 card, e-check, or phone transaction fee in the reviewed content.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Plymouth Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →